Refund policy
Xanxes’s return and exchange policy gives you the option to return items purchased on Xanxes for specified reasons as per the return policy within the specified return period. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds.
The turnaround time for the processing of returns would be 5 business days from the date of request.
Return Policy
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, however, returns and replacements will be at the discretion of Xanxes only. Also please note, for products bought on affiliate discounts, the return policy for them will be as per the policy published while taking the voucher from the affiliate.
To initiate the process please follow the instructions below:
Decor & Garden
You can only return the product within 48 hours after the date of delivery if the product received is damaged or broken or the wrong item has been shipped.
The Product has a genuine quality defect or damages like manufacturing defects, damages done during transit, etc
Xanxes will issue a refund for the cost of the goods as per the claiming refund policy mentioned below.
The product can’t be returned after it has been used.
Please Note customers only get one free replacement if the product delivered is not damaged. In case the customer wants to replace again because they did not like the products shipping charges as shared by the company to be borne by the customer.
Kitchen products
All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in color tone, shape, or size may occur between products that are not regarded as a defect and will not be eligible for return or replacement.
You can only return the product within 48 hours after the date of delivery if the product received is damaged or broken or the wrong item has been shipped.
Please send images of the product as received while raising the return request.
Xanxes will issue a refund for the cost of the goods as per the claiming refund policy mentioned below.
Exchange Policy
We don’t offer exchanges for the products. You can raise the return request as per the return policy and then place a fresh order for a new product.
Return Pick-Up Policy
At Xanxes, we offer our customers a convenient, hassle-free, Return Pick-up policy. Our policy is thoughtfully designed to ease up the entire pick-up process, save time and make you feel reassured about your order.
You can submit a request from the website here or e-mail us at xanxesmart@gmail.com within 5 days from the date of delivery in the case of specific product and 48 hours in the case of ceramics. You can also WhatsApp us on the above number.
Please mention your order number and share product images along with the reason for the return to help us quickly process your returns.
Please ensure that the returned product is unused, unwashed, undamaged, and in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the product tags.
The pick-up delivery guy will do a basic quality check for the product. If the quality check fails, the delivery guy reserves the right to refuse the pick-up.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 4 business days from the date of request.
After the receipt of the item(s), if the product passes the basic quality check your request for returns would be processed.Cancellation of Return Request
A request for a return once made can be canceled by contacting Customer Service at xanxesmart@gmail.com. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product.
Claiming Refunds
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
Once a refund mode is selected, it cannot be changed after the product has reached our partner warehouse
For COD (Cash on Delivery) Transactions:
Refunds can happen via Xanxes Credits/Transfers into the customer’s bank account.
Refunds via Xanxes credits can be redeemed on the next purchase at xanxesmart@gmail.com within the validity date.
Refunds to bank accounts shall be processed within 7-8 business days.
Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
Cash Refunds are not allowed for COD orders.
Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.
Once a refund mode is selected, it cannot be changed after the product has reached our partner warehouse
Shipping and delivery
Disclaimer: The above content is created at Xanxesmart sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.
Terms and conditions
Xanxes – Home Decor Products & Essentials
Delivery Time Icon
Account Icon
Cart Icon
Terms of service
OVERVIEW
House of Xanxes Private Limited, a company incorporated under the Companies Act, 2013 and Mumbai 401208 (hereinafter referred to as “Xanxes”, “we” or “us”) that is obtained through the use of its website https://xanxesmart.com/ (“Website”) by the users (“User” or “you”).
This website is operated by Xanxes. Throughout the site, the terms “we”, “us” and “our” refer to Xanxes. Xanxes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
SECTION 4 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@xanxesmart.com.
Grievance Officer
Users can write to the grievance officer, Mr. Mithun Sardar via email to help@xanxesmart.com. All such complaints will be acknowledged within 48 working hours and resolved within 15 working days.